Shipping & Returns

Shipping

Where can I find my parcel tracking information?

Your tracking code will be included in the dispatch notification sent to your email address. Please allow 48 hours for USPS tracking and this can be found on the order tracking page in your Inkthreadable account.

When will my products be delivered?

This depends on the courier handling your parcel.

Please note, due to COVID & Brexit, many services are taking slightly longer than usual.

UK

Royal Mail 24 services: 1 to 3 days
Royal Mail 48 services: 2 to 5 days
Courier: Next working day

Europe

Royal Mail services: 3 to 5 days
Courier: depends on the destination

Returns

Do you accept returns or exchanges?

Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges. If you have changed your mind please get in touch and we can discuss the best options for you.

Our Returns address is
23 Littlehaven Lane
Horsham
West Sussex
RH12 4JF

If products are returned to sender due to delivery failure we will contact you to let you know, and to arrange redelivery. If this happens the shipping costs will need to be paid again.

What do I do if the product is faulty?

Whilst rare, it does occasionally happen. Simply email [email protected] with a photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 28 days after dispatch can only be replaced and not refunded.

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